Every order is picked and packed by the same team that runs our shops in Hythe, Holbury and Totton. Orders placed before 3pm are dispatched the same day, six days a week, and everything is sent tracked so you can see exactly where it is.
Delivery options
| Service | Arrives | Cost |
|---|---|---|
| Royal Mail Tracked 48 | 2 working days after dispatch | Free on orders over £30 £3.95 under £30 |
| Royal Mail Tracked 24 | 1 working day after dispatch | £4.99 |
Both services are fully tracked and require no signature. Choose your service at checkout.
Spending over £30 upgrades you to free Tracked 48 automatically — there is no code to enter.
Dispatch times
Order before 3pm, Monday to Saturday — your order leaves us the same day.
We dispatch six days a week, including Saturdays. Orders placed after 3pm go out on the next dispatch day. We do not dispatch on Sundays, so anything ordered after 3pm on Saturday, or at any time on Sunday, is sent out on Monday.
Delivery times are counted from the day of dispatch, not the day you order. A Tracked 24 order placed at 2pm on Tuesday leaves the same day and would be expected on Wednesday. The same order placed at 4pm on Saturday would be dispatched on Monday and expected on Tuesday.
Royal Mail delivers Monday to Saturday. There are no Sunday deliveries, so a Tracked 24 order dispatched on Saturday would be expected on Monday.
Tracking your order
You will receive a confirmation email as soon as your order is placed, and a second email with your Royal Mail tracking number the moment it is dispatched. You can follow your parcel at any time on the Royal Mail tracking page.
If your tracking has not updated within 24 hours of dispatch, this is usually just a scanning delay at the depot rather than a lost parcel. If it still has not moved after two working days, get in touch and we will chase it for you.
Age verification
The products we sell are age-restricted and we only sell to customers aged 18 or over. Your age is verified when you place your order, and we may ask for additional confirmation before we dispatch. Orders that cannot be verified will be cancelled and refunded in full.
By placing an order you confirm that you are 18 or over, and that the person receiving the parcel is 18 or over. We reserve the right to refuse any order.
Where we deliver
We deliver to addresses across the United Kingdom at the same price, including the Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands. There are no postcode surcharges.
We are not currently able to ship outside the UK.
If something goes wrong
Occasionally a parcel is delayed in the Royal Mail network. Royal Mail does not consider an item lost until 10 working days after the due date, so we are unable to send a replacement before then. If your parcel has not arrived, please contact us with your order number and we will investigate straight away.
If your order arrives damaged or incomplete, tell us within 48 hours of delivery and we will put it right.
Please make sure your delivery address is correct at checkout. We cannot be held responsible for parcels sent to an address entered incorrectly, and we are unable to change the address once an order has been dispatched.
Returns
For information on returns, refunds and cancellations, see our Returns & Refunds page. For anything else, our Terms & Conditions set out the full detail.
Need help?
If you have a question about your delivery, contact us and we will get back to you. Our shop teams are also happy to help in person — you will find opening hours and addresses on our Our Stores page.
